Animal Shipping Guarantee
When you place an animal order online, someone will contact you via phone or email within 24 hours to schedule a shipping day with you to receive your animal box.
We guarantee our animals to be alive, healthy, and to your satisfaction upon arrival, and for 3 days after arrival (amphibians are guaranteed for live arrival only). Notification of dissatisfaction must be made within 24 hours if you notice any problems upon arrival. If you have any questions or concerns, we expect you to call us first (we are open 7 days a week). We do not guarantee animals that are not signed for on the first delivery attempt. You must be there and sign for your animal delivery.
Shipping for most animal orders is $39.95 plus a $5.95 packing fee that covers all necessary heat packs, cold packs, styrofoam lined animal shipping box, deli cups, snake bags and other necessary packing materials. Live arrival can only be guaranteed when temps. in route are between 35-90 degrees. If the package is delayed by the carrier, our guarantee still applies!
We also guarantee the sexing of our animals. If they are listed as males or females at our website, they are guaranteed to be as such. A “pair” is one male, and one female.
We not only breed some of our animals (like sulcatas, tegus, geckos, corns, blood pythons, dart frogs & more), but many of the animals at our website are from some of the top breeders in the country! We make sure that we are offering the highest possible quality animals available.
Internal issues on imported animals are not included under our guarantee; it is an outward health guarantee only on imported animals. Please be aware of what you are purchasing, and do the proper research (and ask us, as we are very happy to help!).
Our guarantee is void if you do not have the proper environment to house the animal in (for example, putting a bearded dragon in a plastic kritter keeper is not appropriate). This includes temperature, bedding, and proper lighting.
We make every effort to pack animals according to your weather conditions, but can not guarantee animals when your daytime high temperature is above 90, or your daytime high temperature is below 35 degrees. We are not responsible for freight/shipping charges on the replacement of animals, and there are no cash refunds of any kind, store credit only.
If for any reason you would like to return your animal – you are responsible not only for shipping but for the animal to arrive back to us alive and healthy. You must ship the animal back overnight, and pack it properly just like we did when it arrived to you. Shipping materials can be found here and you can watch how to pack and ship a reptile video here. You can use shipyourreptiles.com to print a UPS shipping label and safely ship your animals as well. If the animal does not arrive back to us in good condition, our guarantee is completely void.
Call with any questions at +1 (412) 326-9183
. Thank you